Some of Lilla’s pottery projects. This is an extract from a wonderful blog that I enjoyed a great deal, by Whitney Smith, a potter from Oakland, California. Love your customer, even when you don’t Whitney writes: “I worked a few jobs in high school that required constant interaction with the public, and I learned — as did my supervisors — that customer service was not my forte. People would get on my nerves with their foolish expectation that I should serve them quickly and politely. I would shake with indignation if a customer gave me attitude. Of course I was young and untrained, and I had little idea what the word “customer service” meant, only that it sounded like somebody else’s job. I thought being an artist and escaping into my studio every day was a great way to avoid having too many encounters with the general public. I
